TICKETING FAQs

  • Can I book online?

    Yes. Please first find the event you would like to attend from our What’s On listings, and then click the Book Now button and you will be taken to our ticketing partner, Ticketmaster’s website where you will be able to buy your tickets. Please be aware that as you will be purchasing your tickets from Ticketmaster you will be bound by Ticketmaster’s Terms and Conditions and Privacy Policy so make sure you are comfortable with those before proceeding to buy your tickets.

  • I have a ticketing enquiry – who should I contact?

    All Pop-up Globe tickets are handled by our ticketing partner, Ticketmaster. If you have an enquiry you should visit the Ticketmaster Support site here.

  • My tickets have been lost or stolen, can I replace them?

    Yes. Please call Ticketmaster on 136 100 for further assistance.

  • Can I get a refund if I change my mind, or if the performance date is no longer suitable for me?

    Generally we do cannot guarantee refunds or exchanges, except when a performance has been cancelled or rescheduled, or where Australian Consumer Law applies. Refunds and exchange requests are subject to conditions that are outlined in our Purchase Policy which you can view here

  •  What if my performance is cancelled?

    If your performance is cancelled you will be notified with as much notice as possible to then choose another session to attend.

  • Can I exchange my tickets?

    Generally we do cannot guarantee refunds or exchanges, except when a performance has been cancelled or rescheduled, or where Australian Consumer Law applies. Refunds and exchange requests are subject to conditions that are outlined in our Purchase Policy which you can view here

ACCESSIBILITY

  • How do I book accessible seating?

    Please call Ticketmaster’s Accessible Booking Line if you have accessible booking requirements, including wheelchair and/or Companion Card requirements.

    Telephone:
    1300 446 925

    Or email:
    Email your Accessible Seating request to mail.bookings@ticketmaster.com.au. Please ensure you include the Event Name, Venue, Date and Time along with your contact details.

    Service Hours: Monday – Saturday 9am – 8pm; Sunday 9am – 5pm AEST (closed Christmas / Boxing Day)

  • What access and parking is available for people with disabilities?

    Unfortunately, Pop-up Globe doesn’t have any reserved accessible parking. However, parking is available in the EQ Carpark for the mobility impaired.

    It is located on the ground floor of the Entertainment Quarter.

THEATRE

  • Are Groundlings in the Yard exposed to the elements?

    Pop-up Globe is an all-weather venue. Pop-up Globe is partially covered and all seated areas are under the main roof structure. The Yard is uncovered – and just as in Shakespeare’s own theatre.

    When it rains then the Groundlings get wet. Please note, umbrellas are not permitted in the Yard.

    Depending on the time, a sunny day will mean the Yard will be in full sunlight. Please bring hats, sunglasses and sunblock as necessary.

  • Use of fake blood and other fluids during performances

    Please note that blood and other fluids may spatter from the stage. If you are located in the Groundlings or front of the Lower Gallery and this is a concern, please request a poncho from our ushers to protect your clothes.

    All blood is non-toxic and machine-washable.

  • Is there air-conditioning or heating at Pop-up Globe?

    No. The theatre is only partially roofed, and patrons are advised to dress for the conditions and to bring an item of warmer clothing as temperatures sometimes drop during evening performances.

  • How does the seating structure work?

    All information about our different seat types can be found here.

  • Any tips on where to sit?

    No matter where you sit or stand in the Pop-up Globe theatre you will be no more than 15 metres from the stage. So wherever you choose you’ll be close to the action.
    Pop-up Globe is based on staging of the second Globe theatre as much as possible. There are two large structural pillars situated on the stage and because the actors play in 360 degrees, it is likely that no matter where you sit or stand your view may be slightly restricted or you may miss a line or two! The action on stage moves quickly so no matter where you are situated you might see and hear something completely different from someone on the other side of the stage.

    This unique theatre has seating options for everyone. Use the seating map when purchasing tickets to find the ideal location for you.

  • I’m really short – will I be able to see the action from the Groundling area?

    Because the Groundlings may stand anywhere in the Yard, you can move around to gain the best possible advantage for your height.

  • What if I’m running late? What time do the gates close?

    We recommend arriving on time in order to reach your seats with ease and to see the full performance. If you are running late, don’t panic, Pop-up Globe admits all latecomers with a valid ticket even after the show has started.

    Due to the large and easily accessible nature of the theatre, coupled with the length of the programmed shows, Pop-up Globe operates an open door policy throughout all productions at all times which means all audience members can exit and re-enter as required.

  • Can I take photographs or video during the performance?

    Photographs without flash are permitted in the theatre, providing camera usage is not distracting to fellow audience members, or to the actors on stage. Please be respectful of those around you and their own viewing experience.

    It is not permitted to film any video in the theatre without prior written approval from Pop-up Globe’s Commercial Director. Contact australia@popupglobe.co.nz

  • I came to the theatre and lost something. Who do I call?

    Please call the security office on 0499 011 994.

  • Is Pop-up Globe suitable for children?

    We recommend Pop-up Globe to children aged 10 or over. Shakespeare’s works do contain adult themes and in our productions there is occasional nudity and profanity.

SHOWS

  • What are the running times for performances?

    A Midsummer Night’s Dream, The Merchant of Venice, Macbeth and The Comedy of Errors will be around two and a half hours long, including an interval. This is around the same length of time that most performances took 400 years ago. We know this because in Romeo and Juliet, the Prologue mentions the ‘two hours traffic of our stage’.

  • What is the difference between a preview and a normal show in the season?

    Previews give the directors the chance to do a final polish of the shows in front of an audience before the official opening night. Previews take place prior to the official opening night and prior to press reviews being published.

    Please note: Whilst extremely rare, directors reserve the right to stop a preview performance if absolutely required.

  • Is Pop-up Globe suitable for children?

    Pop-up Globe is most suitable for those aged ten and up. Each child must have their own ticket and sit in their own seat. All children under 13 years must be with a caregiver at all times.

  • Two and a half hours is quite a long time. Can I leave/return during the performance if I need to?

    Absolutely. Pop-up Globe operates an open door policy that means all audiences members can exit and re-enter the space as required. Please keep your ticket until the end of the performance in case we need to scan you in and out of the theatre.

GENERAL ENQUIRIES

  • Where is Pop-up Globe Sydney?

    Pop-up Globe is located in the Showring at the Entertainment Quarter on 122 Lang Rd Moore Park. More location information, including map can be found on our homepage.

  • How do I get to Pop-up Globe Sydney?

    By Bus: Ride to Anzac Parade near Lang Rd bus stop. From Inner West 355 goes direct to EQ (last stop 7:09pm)

    By Train: To Central, Circular Quay, St. James, Museum, connect by bus or taxi.
    For timetables and trip planners call the Transport Information hotline 131 500
    or visit https://transportnsw.info/

    By Taxi: EQ is 10 minutes from the CBD; taxi rank is located inside EQ.

    By Car: EQ is only 10 minutes drive from the CBD and 15 minutes from the Sydney International & Domestic Airport.

    The EQ carpark makes visiting easy. It offers 2000 car spaces, and a max. vehicle height of 2.1m. You can also have your car washed and detailed while you’re out and about

  • How much does it cost to park?

    EQ provides 2 hours of free parking and then casual rates apply. On special event days, there is a flat fee however you can validate your parking to casual rates by spending $10 at any store in the precinct and then showing your ticket at the Wilsons ticket office for validation.

    See www.wilsonparking.com.au for fees and www.eqmoorepark.com.au for special event dates.

  • Can I pre-book a park?

    Pre-book your parking space on the Wilsons Car Park website. www.wilsonparking.com.au

  • Where can I smoke?

    There are a few designated smoking areas. Please refer to signage on site.

  • Can I bring food and/or drinks into the venue?

    Only food and drink bought at Pop-up Globe will be permitted on site and inside the theatre.