TICKETING FAQs

  • Can I book online?

    Yes. Please first find the event you would like to attend from our What’s On listings, and then click the Book Now button and you will be taken to our ticketing partner, Ticketmaster’s website where you will be able to buy your tickets. Please be aware that as you will be purchasing your tickets from Ticketmaster you will be bound by Ticketmaster’s Terms and Conditions and Privacy Policy so make sure you are comfortable with those before proceeding to buy your tickets.

  • I have a ticketing enquiry – who should I contact?

    All Pop-up Globe tickets are handled by our ticketing partner, Ticketmaster. If you have an enquiry you should visit the Ticketmaster Support site here.

  • My tickets have been lost or stolen, can I replace them?

    Yes. Please call Ticketmaster on 1300 446 925 for further assistance.

  • Can I get a refund if I change my mind, or if the performance date is no longer suitable for me?

    Generally we do cannot guarantee refunds or exchanges, except when a performance has been cancelled or rescheduled, or where Australian Consumer Law applies. Refunds and exchange requests are subject to conditions that are outlined in our Purchase Policy which you can view here

  •  What if my performance is cancelled?

    If your performance is cancelled you will be notified with as much notice as possible to then choose another session to attend.

  • Can I exchange my tickets?

    Generally we do cannot guarantee refunds or exchanges, except when a performance has been cancelled or rescheduled, or where Australian Consumer Law applies. Refunds and exchange requests are subject to conditions that are outlined in our Purchase Policy which you can view here

ACCESSIBILITY

  • How do I book accessible seating?

    Please call the Ticketmaster Contact Centre if you have ‘Wheelchair,Companion Card or Special Needs’ booking requirements or are otherwise unable to complete a ticket purchase on-line.

    Telephone Number(s): 1300 446 925 or
    Email:
    Email your Accessible seating request to mail.bookings@ticketmaster.com.au.

    Please ensure you include the Event Name, Venue, Date and Time along with your contact details.

    Service Hours: Monday – Saturday 9am-8pm; Sunday 9am-5pm AEST (closed Christmas/Boxing Day)

  • What access and parking is available for people with disabilities?

    Unfortunately, Pop-up Globe doesn’t have any reserved accessible parking. However, there are four parking spaces on Linlithgow Ave at the bottom of the gravel path (leading up to Gate 1 entry).

    These cannot be reserved so it’s best to arrive early.

     

THEATRE

  • Are Groundlings in the Yard exposed to the elements?

    Pop-up Globe is an all-weather venue. Pop-up Globe is partially covered and all seated areas are under the main roof structure. The Yard is uncovered – and just as in Shakespeare’s own theatre.

    When it rains then the Groundlings get wet. Please note, umbrellas are not permitted in the Yard.

    Depending on the time, a sunny day will mean the Yard will be in full sunlight. Please bring hats, sunglasses and sunblock as necessary.

  • Is there air-conditioning or heating at Pop-up Globe?

    No. The theatre is only partially roofed, and patrons are advised to dress for the conditions and to bring an item of warmer clothing as temperatures sometimes drop during evening performances.

  • How does the seating structure work?

    A, B, C Reserve tickets are comfortable backed seats.

    D Reserve tickets are a combination of comfortable backed seats and backless wooden benches with cushions.

    GA tickets, are our Groundling tickets. This is a standing only area, sitting is not permitted for safety reasons.

    Our Royal Room are rooms on the Pop-up Globe stage. Each accommodates up to six guests. Seats can be booked individually, as a room for two for date night or as a private room of six for a larger group. All sixteen seats can be booked as a perfect option for entertaining clients or friends.

    Royal Room bookings include a complimentary premium hamper and a
    season programme per person.

    Our Authors’ Rooms are rooms for two located on and above the stage.

    All ticketing details can be found here.

  • Any tips on where to sit?

    No matter where you sit or stand in the Pop-up Globe theatre you will be no more than 15 metres from the stage. So wherever you choose you’ll be close to the action.
    Pop-up Globe is based on staging of the second Globe theatre as much as possible. There are two large structural pillars situated on the stage and because the actors play in 360 degrees, it is likely that no matter where you sit or stand your view may be slightly restricted or you may miss a line or two! The action on stage moves quickly so no matter where you are situated you might see and hear something completely different from someone on the other side of the stage.

    This unique theatre has seating options for everyone. Use the seating map to find the ideal location for you.

  • I’m really short – will I be able to see the action from the Groundling area?

    Because the Groundlings may stand anywhere in the Yard, you can move around to gain the best possible advantage for your height.

  • What if I’m running late? What time do the gates close?

    We recommend arriving on time in order to reach your seats with ease and to see the full performance. If you are running late, don’t panic, Pop-up Globe admits all latecomers with a valid ticket even after the show has started.

    Due to the large and easily accessible nature of the theatre, coupled with the length of the programmed shows, Pop-up Globe operates an open door policy throughout all productions at all times which means all audience members can exit and re-enter as required.

  • Can I take photographs or video during the performance?

    Photographs without flash are permitted in the theatre, providing camera usage is not distracting to fellow audience members, or to the actors on stage. Please be respectful of those around you and their own viewing experience.

    It is not permitted to film any video in the theatre without prior written approval from Pop-up Globe’s Commercial Director. Contact hello@popupglobe.co.nz.

  • I came to the theatre and lost something. Who do I call?

    Please call our Safety and Security Department, available 24 hours a day, on (03) 9281 8316.

SHOWS

  • What are the running times for performances?

    As You Like It, Much Ado About Nothing, Othello and Henry V will be around two and a half hours long, including an interval. This is around the same length of time that most performances took 400 years ago. We know this because in Romeo and Juliet, the Prologue mentions the ‘two hours traffic of our stage’.

    Around the Globe in 60 Minutes will be one hour long.

  • What is the difference between a preview and a normal show in the season?

    Previews give the directors the chance to do a final polish of the shows in front of an audience before the official opening night. Previews take place prior to the official opening night and prior to press reviews being published.

    Please note: Whilst extremely rare, directors reserve the right to stop a preview performance if absolutely required.

  • Is Pop-up Globe suitable for children?

    Pop-up Globe is most suitable for those aged ten and up. Each child must have their own ticket and sit in their own seat. All children under 13 years must be with a caregiver at all times.

  • Two and a half hours is quite a long time. Can I leave/return during the performance if I need to?

    Absolutely. Pop-up Globe operates an open door policy that means all audiences members can exit and re-enter the space as required. Please keep your ticket until the end of the performance in case we need to scan you in and out of the theatre.

GENERAL ENQUIRIES

  • Where is Pop-up Globe Melbourne?

    Pop-up Globe is located in the Sidney Myer Music Bowl in the Kings Domain, Linlithgow Ave, Melbourne, close to the Arts Centre and the Southbank entertainment precinct

    More location information, including map can be found on our homepage.

  • How do I get to Pop-up Globe Melbourne?

    Travelling By Train

    Catch any train into Flinders Street Station, and from there walk south (away from the city) along St Kilda Road. This is approximately a ten minute walk into the Gardens. If disembarking at Richmond Station, walk east along Swan Street towards the Gardens. This is a fifteen minute walk.

    Tram
    Catch trams travelling along St Kilda Road which are numbered 3, 5, 6, 8, 16, 64, 67 and 72 and disembark at Stop 16 or 17. The main gates of the Music Bowl are a three minute walk from the stop.

    Bus
    Catch buses 216, 219 or 220 along St Kilda Road or Bus 605 along Swan Street. For more information about travelling to the venue by bus, visit the Metlink website at www.metlinkmelbourne.com.au.

    Car
    Street parking around the Sidney Myer Music Bowl (Linlithgow Avenue and St Kilda Road) is extremely limited. If driving into the city, patrons have the option of using the Arts Centre car park which is located at the rear of the Arts Centre (off Sturt and Kavanagh Streets).

    Taxi
    The closest rank to the Bowl is outside Flinders Street Station. You may also like to carry the number of a taxi company and call them as you are getting ready to leave the venue.

  • Where can I smoke?

    There are a few designated smoking areas. Please refer to signage on site.

  • Can I bring food and/or drinks into the venue?

    Bringing food or drinks into Sidney Myer Music Bowl is not permitted. Beverages purchased on site will be permitted into the theatre.